Returns, Refunds & Cancellations

We take care to ensure every order reaches you in good condition. If something is wrong with your order, please write to us and we’ll help resolve it.

When we can help

We can review a replacement or refund request if:

•  the product was damaged in transit
• the wrong item was delivered
• an item was missing from your order
• the product was expired at the time of delivery
• a device or hardware product arrived defective

Please email us at  info@praan.health with your order ID, photos/videos of the issue, and images of the product and outer packaging.

For nutrition products such as protein powders, supplements, sachets, and similar consumables, please raise the request within 48 hours of delivery.

For devices or hardware products, please raise the request within 7 days of delivery.

Consumable products

For hygiene and safety reasons, we cannot accept returns for opened, used, or tampered nutrition products.

We also cannot offer refunds or replacements for taste preference, flavour preference, or change of mind after purchase.

Devices and hardware

For devices and hardware products, we can review replacement requests for damaged products, wrong products, or manufacturing defects reported within 7 days of delivery.

Any warranty support, if applicable, will follow the warranty terms mentioned on the product page, invoice, or product documentation.

Refunds

Once a refund is approved, we will initiate it within 5-7 working days.

The refund will be made to the original payment method used for the order. Depending on your bank or payment provider, it may take a few additional working days for the amount to reflect in your account.

Replacements

Approved replacements are usually dispatched within 3-5 working days, subject to stock availability.

If the same product is unavailable, we may offer a refund instead.

Cancellations

Orders can be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled.

For cancellation requests, please email us at  Please note info@praan.health with your order ID as early as possible.

Please note

We will not be able to process returns, refunds, or replacements for:

• opened, used, or tampered products
• requests raised outside the applicable timeline
• incorrect address entered by the customer
• failed delivery due to customer unavailability
• damage caused after delivery
• taste/flavour preference or change of mind

For any order-related issue, please write to us at  info@praan.health with your order ID.