Privacy Policy

Last updated: 17 July 2026 · Bangalore, India

This Privacy Policy explains how Praan Healthtech Pvt. Ltd. (“Praan”, “Praan Health”, “Fifty+”, “we”, “us”, “our”) collects, uses, stores, and shares information when you use our website, online store, app, products, devices, health programmes, consultations, or related services.

This policy applies to Praan Health, Fifty+, and any products or services offered by Praan Healthtech Pvt. Ltd.

By using our website, placing an order, enrolling in a programme, or interacting with our products or services, you agree to the practices described in this policy.

Information we collect

We may collect information that you share with us directly, including:

• name
• email address
• phone number
• billing and shipping address
• order details
• payment status
• customer support queries
• photos, videos, or documents shared for order-related issues
• feedback, reviews, survey responses, or product preferences
• health information shared during consultations, programmes, assessments, onboarding, or care interactions

We may also collect basic website and device information, such as pages visited, products viewed, cart activity, browser type, device information, IP address, cookies, and similar usage data.

How we use your information

We use your information to:

• process, confirm, and deliver your orders
• send order updates, shipping updates, invoices, and service messages
• manage cancellations, returns, refunds, replacements, and support requests
• respond to your questions, complaints, or feedback
• provide consultations, health programmes, app-based services, and care coordination where applicable
• personalise recommendations, onboarding, and member experience where relevant
• improve our website, products, services, and customer experience
• send updates, offers, reminders, or marketing communication where permitted
• detect fraud, misuse, payment issues, or security concerns
• comply with legal, regulatory, tax, accounting, and audit requirements

Health-related information

Some Praan products and services may be connected to health programmes, devices, consultations, assessments, or app-based tracking.

Where required to provide these services, we may collect and use health-related information such as health goals, medical history, lifestyle information, blood reports, device readings, progress data, nutrition inputs, consultation notes, and other information shared by you or your caregiver.

We use this information to provide, manage, personalise, and improve Praan’s health-related services, care coordination, and programme experience.

Health-related information may be accessed only by authorised members of the Praan team and relevant service partners where required to provide the service.

Payments

Payments on our website are processed through authorised payment and checkout partners.

We do not store your card, UPI, or net banking details on our own systems.

Payment-related information may be processed by our payment gateway and checkout partners for completing transactions, verifying payments, processing refunds, and preventing fraud

Sharing of information

We may share your information with trusted partners only where required to operate our business, fulfil your order, or provide our services.

This may include:

• payment gateway and checkout partners
• warehouse, logistics, and courier partners
• technology, hosting, analytics, CRM, and communication platforms
• customer support tools
• doctors, coaches, nutritionists, care coordinators, or other Praan team members involved in your programme or service
• diagnostic, device, or health-service partners, where applicable
• legal, tax, audit, compliance, or regulatory advisors where required

We do not sell your personal information.

Communication and marketing

We may contact you through email, phone, SMS, WhatsApp, app notifications, or similar channels for order updates, service updates, programme communication, reminders, support, and marketing communication.

You can opt out of marketing communication at any time by using the unsubscribe option where available or by writing to us at  info@praan.health 

Even if you opt out of marketing messages, we may still send important service-related communication such as order updates, appointment reminders, payment confirmations, shipping updates, refunds, safety information, or policy changes

Cookies and analytics
Our website may use cookies, pixels, and similar technologies to improve website performance, remember preferences, understand visitor behaviour, measure campaigns, and show relevant communication.

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Data retention
We keep your information only for as long as required for the purposes described in this policy, including order fulfilment, customer support, health service delivery, legal, tax, accounting, audit, fraud prevention, and business record requirements.

Where we no longer need the information, we may delete, anonymise, or securely retain it as required by applicable law.

Data security
We take reasonable steps to protect your information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your choices and rights

You may write to us to request access, correction, update, or deletion of your personal information, subject to applicable law and business or legal requirements.

You may also withdraw consent for certain uses of your information, where applicable. Please note that withdrawing consent may affect our ability to provide certain products, services, consultations, programmes, or support.

Caregivers and family members

Where a caregiver or family member interacts with Praan on behalf of a member, they confirm that they have the member’s permission to share information and receive relevant communication.

Where applicable, caregivers may receive service-related updates about the member’s programme, care coordination, orders, or health journey.

Children

Our products and services are intended for adults. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian, where required by law.

Third-party links

Our website, app, or communication may contain links to third-party websites, tools, or services.

We are not responsible for the privacy practices, content, or policies of those third parties. Please review their policies before sharing information with them.

Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date.

Contact us

For any questions, requests, or concerns about this Privacy Policy or how your information is handled, please write to us at:

Praan Healthtech Pvt. Ltd.
Email: info@praan.health